Shipping policy

We ship all orders with care from Sydney, Australia.

Processing Times

All orders are processed within 1–3 business days. Pre-order items will be clearly marked with expected processing times.

Domestic Shipping

- Standard Shipping: $9.99 (2–8 business days)

- Express Shipping: $15.00 (1–4 business days)

International Shipping

- Standard International: $20.00

Delivery times vary by region (typically 7–21 days).

Order Tracking

Once your order has been shipped, you will receive an email with tracking details.

Incorrect Address

If an incorrect address is entered, The Care Collective is not responsible for lost parcels. Please double-check your details at checkout.

Lost or Delayed Parcels

We will always support you in lodging an investigation with the courier, but delays are outside of our control.